Effective From October 2026
At Jien Tours, we value the trust our travellers place in us and are committed to protecting their personal information. This Privacy Policy sets out how we collect, use, store and protect personal information when you enquire about, arrange or book our travel services.
By accessing our website, contacting us, or making a booking with Jien Tours, you acknowledge that you have read and accepted the practices described in this Privacy Policy.
1. Information We Collect
In order to plan, organise and provide your travel arrangements, we may collect information including:
- Full name, nationality and date of birth
- Residential address
- Email address and telephone number
- Passport and visa details
- Flight arrival and departure information
- Intended travel dates and itinerary details
- Accommodation preferences and room requirements
- Number of travellers and relevant traveller details
- Dietary requirements and accessibility information
- Emergency contact details
- Payment and billing information
- Enquiries, correspondence, reviews and feedback
- Website usage data, cookies, IP address and device information
Where necessary, limited health-related information may also be collected where it is relevant to arranging requested travel services or supporting traveller safety during the journey.
2. How We Collect Information
Personal information may be provided to us through various channels, including:
- Website enquiry and booking forms
- Email communications
- Telephone and WhatsApp conversations
- Social media enquiries
- Online payment services
- Travel agents and overseas partners
- Booking platforms
- Direct communication with travellers
- Website cookies and analytics services
3. How We Use Your Information
Information collected by Jien Tours may be used for purposes including:
- Managing bookings and reservations
- Arranging accommodation, transportation and activities
- Communicating with you about your travel arrangements
- Processing payments and related transactions
- Providing assistance and customer support
- Developing and improving our services and website
- Complying with applicable legal and regulatory obligations
- Supporting traveller safety where necessary
4. Sharing Your Information
Your personal information will only be shared where reasonably necessary to arrange and deliver the travel services you have requested. Depending on the nature of your journey, relevant information may be provided to:
- Hotels and accommodation establishments
- Transport providers and drivers
- Licensed tour guides
- Airlines and ticketing providers
- Safari and activity operators
- Attractions and event providers
- Overseas travel partners
- Banks and payment service providers
- IT providers and booking platforms
- Insurance providers where requested
- Government bodies or regulatory authorities where legally required
Jien Tours does not sell your personal information to advertisers or unrelated third parties.
5. Data Security
Jien Tours takes reasonable administrative, technical and physical precautions to safeguard personal information against unauthorised access, misuse, alteration or loss.
Information may be maintained through our booking systems, authorised business records and secure digital platforms. Access to personal information is restricted to personnel who require it for legitimate business purposes.
6. Data Retention
We retain personal information only for the period reasonably required to:
- Complete and administer your booking
- Fulfil our contractual responsibilities
- Address disputes or enquiries
- Comply with accounting, legal and regulatory obligations
Once the applicable retention period has expired, information will be securely deleted or anonymised where appropriate.
7. Cookies
Our website may use cookies to maintain website functionality, understand how visitors use our website and improve the overall browsing experience.
You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some website features.
8. Your Rights
Subject to applicable legal and regulatory requirements, you may request to:
- Access personal information held about you
- Correct information that is inaccurate or incomplete
- Request deletion of your personal information where legally permitted
- Withdraw consent where applicable
For security and verification purposes, Jien Tours may request proof of identity before processing certain requests.
9. Third-Party Websites
Our website may contain links to websites operated by third parties. Jien Tours is not responsible for the privacy practices, policies or content of those external websites.
We recommend that you review the privacy policy of any third-party website before submitting personal information through it.
10. Changes to this Privacy Policy
Jien Tours may periodically review and update this Privacy Policy to reflect changes to our services, business practices or applicable legal requirements.
Any revised version will be published on this page together with its updated effective date.